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  • What are the local delivery options and rates?
    Standard courier delivery is complimentary with a minimum of $70 spent in a single order. For orders below $70 spent, standard courier delivery is charged at $4.90. For safer and quicker delivery: Express courier delivery is available at $10 per order. Order will be provided with tracking number and will reach your specified address before 6pm the next day.
  • How long will the delivery take?
    Orders will be processed and dispatched within 48 hours. Delivery usually takes 3-5 working days to reach your specified address. Delays may occur during peak periods and festive seasons.
  • Can I change my delivery address after order has been dispatched?
    Please ensure that you provide the accurate delivery address and check carefully when placing the order. Once order has been dispatched, we are unable to redirect your orders. Incorrect addresses will be returned to us by delivery agent or incorrect recipient.
  • What should I do if I had not received my parcel?
    Standard courier delivery does not include tracking information. Hence, we will not be held responsible for parcels that were lost in transit. If you have not received your parcel after a week, feel free to contact us for assistance. Orders that opted for express courier delivery, you would have received a tracking number in your shipping confirmation email.
  • Do you provide international shipping?
    We’re still in the midst of working out the safest and most affordable method for international shipping. Please bear with us.
  • Any restricted areas that you do not ship to?
    Unfortunately, we are unable to ship to any PO Box, military or protected areas. Unsuccessful shipping charges to restricted areas will be borne by you.
  • What should I do if my item is damaged or incorrect?
    Please drop us an email at _____ with your order number and image of the item that you have received. Upon verification, we will provide an exchange or replacement at our cost. Please note that item will have to be returned in original condition.
  • Will I be able to get an exchange or refund for my order?
    If you are unsatisfied with your order, feel free to contact us for assistance. Due to the nature of our product, items are non-refundable. You may opt for an exchange within 7 days upon receiving your order in its original condition. Delivery charges will apply. We are unable to provide an exchange once item has been used.
SHIPPING & RETURNS
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